Your information
Privacy Policy
Bayside Hedging respects your privacy. This policy explains what information we collect when you contact us, how we use it and how you can ask us about it.
Information we collect
When you send an enquiry, we collect your name, phone number, email address, suburb and description of the work. You may also upload up to three photographs. If you call or text us, we may retain the details you provide so we can respond. Please avoid including people, number plates, gate codes or unrelated personal information in photographs.
Why we collect it
We use this information to respond to enquiries, discuss or prepare quotes, arrange work and communicate about the services you request. We do not sell your personal information or add your enquiry to a marketing mailing list.
Where it is stored and who may process it
Cloudflare runs the website and enquiry service, stores website enquiries in D1 and accepted photographs in private R2 storage, and provides spam protection through Turnstile. Cloudflare Images validates and converts accepted uploads into a standard display format; the application does not retain the original uploaded file after processing.
Access to enquiry details and photographs is restricted to authorised users through Cloudflare Access. Photographs are not published in a public gallery. Publication would require separate permission.
Resend provides email notifications, received in a Gmail inbox provided by Google. The notification connection has been tested for this deployment. A saved website enquiry does not depend on successful email delivery.
These providers may process or store information outside Australia. An Australian storage location hint is not an Australian-only storage guarantee. Cloudflare operates globally; Resend sending is configured in Tokyo. We share enquiry details with these providers to operate the service and respond to you.
How long we keep it
Website enquiry details and uploaded photographs are retained for 12 calendar months from the enquiry date, unless you request earlier deletion. The current application does not provide an exception that keeps expired enquiries for longer; any information that must be retained for a lawful business purpose needs a separate, documented process.
Scheduled cleanup has been configured and verified for this deployment. It removes expired website enquiries and their associated photographs. Deletion requests are verified by the owner and queued for cleanup. Records awaiting deletion are hidden from normal viewing and blocked from new uploads and notification attempts.
Minimal deletion audit records contain completion time, reason and object count, without customer details or enquiry references. They are retained for 90 days.
Deleting a website enquiry does not automatically delete copies in email, text messages, provider backups or recovery systems. Those copies must be handled separately. Provider recovery copies may remain temporarily after deletion. We do not promise immediate erasure of every recovery copy. There is currently no separate application backup archive.
Keeping information secure
We take reasonable steps to protect enquiry information, including restricting access to private photographs. The service temporarily stores hashed, time-limited rate-limit identifiers derived from connection information, rather than raw IP addresses. Providers may separately process connection and security information. No online system can guarantee absolute security.
Cookies and spam protection
Our website uses Cloudflare Turnstile to help prevent spam and abuse. Essential technical cookies or similar technologies may be used to operate and protect the website, including authentication for owner-only enquiry viewing. This build has no marketing analytics, advertising pixels, session replay or marketing subscription.
Calls and text photographs
Call and Text photos links open your device’s dialler or messaging application. A message is sent only when you choose to send it. Texted information is handled through the owner’s phone and messaging services separately from the website. Normal messaging charges may apply.
Access, correction and deletion
To request access to, correction of or deletion of your personal information, contact us using the details below. We may need to verify your identity before acting on a request.
Contact
Bayside Hedging
Phone: 0406 405 112
Email: hello@baysidehedging.com.au
Website: baysidehedging.com.au